Enterprise-Grade Security
Your data security is our top priority. Learn about the comprehensive security measures we implement to protect your information and ensure platform reliability.
Our Security Commitment
At Pepper Insight, security isn't an afterthought, it's built into every aspect of our platform. We employ multiple layers of security controls, from infrastructure to application level, ensuring your data remains protected at all times.
Our security program follows industry best practices and compliance standards, with regular audits and continuous monitoring to maintain the highest level of protection for your business-critical information.
Security Features
AWS Security
Enterprise-GradeData Encryption
AES-256 & TLS 1.3Access Control
Multi-Factor Auth24/7 Monitoring
ActiveAWS Cloud Infrastructure: Our platform is hosted on Amazon Web Services (AWS), leveraging enterprise-grade security and reliability.
Multiple Availability Zones: We deploy across multiple AWS availability zones to ensure high availability and fault tolerance.
Auto-scaling and Load Balancing: Our infrastructure automatically scales to handle traffic while maintaining optimal performance.
Network Security: Advanced firewall rules, VPC isolation, and network access control lists protect our infrastructure.
DDoS Protection: AWS Shield provides protection against distributed denial-of-service attacks.
Regular Security Updates: All systems are regularly patched and updated with the latest security fixes.
Encryption in Transit: All data transmitted to and from our platform is encrypted using TLS 1.3 protocols.
Encryption at Rest: All stored data is encrypted using AES-256 encryption standards.
Database Security: Our databases use AWS RDS with encryption enabled and automated backups.
Key Management: Encryption keys are managed using AWS Key Management Service (KMS) with regular rotation.
Secure File Storage: Files and documents are stored in encrypted S3 buckets with restricted access.
Data Integrity: We use cryptographic hashing to ensure data hasn't been tampered with.
Multi-Factor Authentication: We support and encourage MFA for all user accounts.
Role-Based Access Control: User permissions are strictly controlled based on roles and responsibilities.
Session Management: Secure session handling with automatic timeouts and token rotation.
Password Security: Strong password requirements and secure password storage using bcrypt hashing.
Employee Access: Limited employee access to systems with comprehensive audit logging.
API Security: All API endpoints are secured with authentication tokens and rate limiting.
Real-time Monitoring: 24/7 system monitoring for unusual activity and potential security threats.
Intrusion Detection: Advanced intrusion detection systems monitor for unauthorized access attempts.
Log Analysis: Comprehensive logging and analysis of all system activities and user actions.
Automated Alerts: Immediate alerts for suspicious activities or security incidents.
Vulnerability Scanning: Regular automated scans for security vulnerabilities and misconfigurations.
Incident Response: Dedicated incident response team ready to handle security events.
Industry Best Practices: We follow established security frameworks and industry best practices.
GDPR Compliance: We adhere to European General Data Protection Regulation requirements.
CCPA Compliance: We follow California Consumer Privacy Act regulations for applicable users.
Security Framework: Our security practices are based on recognized frameworks like NIST and OWASP.
Regular Reviews: We conduct regular internal security reviews and vulnerability assessments.
Documentation: Comprehensive security policies and procedures are maintained and regularly updated.
Data Minimization: We collect only the minimum data necessary to provide our services.
Purpose Limitation: Data is used only for the specific purposes for which it was collected.
Anonymization: Personal data is anonymized where possible for analytics and service improvement.
Data Segregation: Customer data is logically separated and isolated from other customers.
Retention Policies: Clear data retention policies with automatic deletion of expired data.
Right to Deletion: Users can request complete deletion of their personal data at any time.
Automated Backups: Regular automated backups of all critical data with point-in-time recovery.
Geographic Redundancy: Data is replicated across multiple geographic regions for disaster recovery.
Recovery Testing: Regular testing of backup and recovery procedures to ensure effectiveness.
Business Continuity Plan: Comprehensive plan for maintaining operations during emergencies.
Uptime Guarantee: 99.9% uptime SLA with proactive monitoring and rapid incident response.
Failover Capabilities: Automatic failover to backup systems in case of primary system failure.
Vendor Assessment: All third-party vendors undergo rigorous security assessments before integration.
Service Level Agreements: Security requirements are included in all vendor contracts and SLAs.
Data Processing Agreements: Comprehensive DPAs with all vendors who process customer data.
Regular Reviews: Ongoing monitoring and periodic reviews of third-party security practices.
Limited Access: Third-party access to our systems is restricted and monitored.
Trusted Partners: We work only with security-conscious vendors like AWS, Stripe, and other industry leaders.
Background Checks: All employees undergo comprehensive background checks before hiring.
Security Training: Regular security awareness training for all team members.
Principle of Least Privilege: Employees have access only to the systems and data necessary for their role.
Confidentiality Agreements: All employees sign strict confidentiality and data protection agreements.
Access Reviews: Regular reviews and updates of employee access permissions.
Secure Development: Developers follow secure coding practices and participate in security training.
Incident Response Team: Dedicated team available 24/7 to respond to security incidents.
Response Procedures: Well-defined procedures for identifying, containing, and resolving security incidents.
Customer Notification: Clear processes for notifying customers of any security incidents that may affect them.
Regulatory Reporting: Procedures for reporting security incidents to relevant authorities as required.
Post-Incident Analysis: Thorough analysis of incidents to improve security measures and prevent recurrence.
Transparency: We believe in transparent communication about our security practices and any incidents.
Security Email: security@pepperinsight.com
General Support: team@pepperinsight.com
Response Time: Security issues are prioritized and addressed within 24 hours
We welcome security researchers and ethical hackers to help us maintain the security of our platform. If you discover a security vulnerability, please report it responsibly.
• Email security issues to: security@pepperinsight.com
• Include detailed information about the vulnerability
• Allow us reasonable time to address the issue before public disclosure
• We will acknowledge receipt within 24 hours and provide regular updates